FIT BOX 30-DAY RETURNS AND EXCHANGES
Need to return something you purchased? Send back items within 30 days of receipt and receive a full refund. Return your unused purchase with original packaging and all accessories, hang tags etc. intact. Please see below for specific instructions regarding your merchandise. Excludes FINAL SALE items.
How will I be refunded?
All returns will be refunded to your original form of payment. A $8.95 return shipping fee will be deducted from your refund total.
How do I return an Item?
A return label should be included in your envelope. If you did not receive one or misplaced it, email firstname.lastname@example.org to receive your return label via email.
When will my credit card be credited?
Please allow one to two billing cycles for your credit to appear on your statement.
What if my order arrived damaged?
Please email us at email@example.com.
Can I make exchanges?
Yes, place a new order immediately for the size that you want, before it sells out. Then return your original item. Reach out to customer service to refund the return shipping charge, once the new order is placed.
How long does it take to process a return?
Once your return has been received and accepted, please allow 72 hours for your store credit to appear on your account. We will email you with a credit confirmation as soon as the return is processed.
Will I be charged for the return shipping?
The return shipping fee is $8.95 for the US. We'll automatically deduct the fee from your refund.
Will I be charged shipping for my exchange order?
Orders over $50 are not charged shipping for exchanges. Orders under $50 are charged the standard $8.95 shipping rate.
Will I be issued a refund for the shipping cost I paid to have my order shipped to me?
No, We do not refund original shipping cost paid to have your order shipped to you as this is a service that is paid to USPS to have your order delivered.
Can I return late?
Unfortunately, items received after the 30-day return period cannot be accepted for a refund or exchange. Your package will be returned to you at your expense, or a 30% restocking fee may apply. If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed.
Can I return an item without using your return label?
We do not recommend using your own label for returns, as the return shipping fee of $8.95 is deducted from each return.
*Have a different question Email us at firstname.lastname@example.org